Tenant Frequently Asked Questions

• Q: Can you hold a place before I apply?

  A: No we cannot place a hold on a property until an application has been completed and approved. Then with a security deposit and administrative fee we can hold the property for up to 30 days.

• Q: Do I pay first month’s rent and last month’s rent with my security deposit?

  A: At the time of the security deposit, there will be an administrative fee due as well. The first month’s rent will be due at the time of move-in.

• Q: How old do you have to be to apply?

  A: 18 years old minimum to apply for tenancy.

• Q: Is the deposit refundable?

  A: Yes the security deposit is refundable upon completion of the lease less any fees or damages that are noted.

• Q: Who needs a cosigner?

  A: Sometimes people with less than perfect credit will require a co-signer or a double deposit.

• Q: You have a property I want to rent. How do I apply?

  A: You can visit our website and apply there.

• Q: How do I pay rent?

  A: All rent must be paid through the Appfolio tenant portal or it will be subject to a Non-ACH payment fee.

• Q: I want to get a pet. What do I do?

  A: Please check with the management office to make sure your pet qualifies and is not a restricted breed, pay your pet fee, then your pet is welcome, unless then property has a “No Pet” restriction.

• Q: I want to move out, but my roommate wants to stay. What do I do?

  A: Once a lease is signed, any tenants are bound to that contract. Upon completion of the lease, if any tenant wants to leave, we will reprocess the lease with only the staying tenants information.

• Q: My lease expiration is coming and I want to move out. What do I do?

  A: Per our lease agreement, all tenants are required to provide a minimum of 30 days notice to vacate in writing via US Postal mail or email.

• Q: Who is responsible for paying for repairs & maintenance requests?

  A: Owners are generally responsible for all maintenance and repairs unless it is caused by tenant neglect or damage.

• What are your rental qualifications?

  Our primary qualifications are clean rental history and sufficient income to pay the rent. If you have had an eviction filed against you (called a forcible entry and detainer in Oklahoma), we cannot rent to you. We also cannot rent to you if we receive negative feedback from a current or previous landlord. We are seeking income of at least 3x the monthly rent amount. We also review credit and criminal history. We cannot rent to you with an open bankruptcy or a bankruptcy that has been discharged less than 5 years ago. Most of our properties do not require a minimum credit score, but we will decline applicants who have recent unpaid debts. We review criminal history on a case-by-case basis.

• What is your policy regarding service animals?

  Service animals that assist a tenant with a disability are not considered pets and are permitted at any of our properties without a pet fee. Tenants must provide documentation showing the service animal's qualification.

• Which repairs are the tenant's responsibility?

  The tenant is responsible for all damages caused by the tenant, with the exception of typical wear and tear. The tenant is also responsible for repairs to the HVAC system that result from the tenant’s failure to change out the air filters every 30 days, as determined by the HVAC repair person. Plumbing repairs are the tenant’s responsibility if caused by the tenant, such as a clogged drain. If a property comes with a refrigerator, countertop microwave, or washer and/or dryer, those appliances are not warrantied by the owner and will only be replaced if approved by the owner. The tenant can choose to repair or replace those appliances if they fail. Tenants are responsible for lawn care and flower bed maintenance, unless otherwise noted in the property listing or lease. The owner is responsible for all other reasonably necessary repairs to the property, including the systems (HVAC, roof, foundation, plumbing), exterior of the property, tree trimming, fence repair, and built-in appliances.